For product quality control and tracking purposes, Nebula support staff may ask you to provide the serial number (SN) of your product. You can normally find the serial number in the software of the product. Please refer to the following chart for the serial number location of all Nebula products.

 

Product Category

SN Location

Example

Cosmos Laser Series

Software: access Projector Settings from the top panel of your projector or press the Source button on the remote, then go to About > Projector Info > Serial Number.

Device: On a silver sticker on the bottom of the projector

4K Dongle

Software: go to Settings > Device Preferences > About > Status> Serial Number;

Device: on the back of the dongle.

 

Capsule / Capsule Max / Astro / Apollo

Software: Settings > General > About > SN

 

N/A

 

Capsule II

Software: 

Settings > Device preferences > About > Status > Serial number

 

N/A



 

Cosmos Series

Software: Settings > Device preferences > About > Status > Serial number

Device: On a silver sticker on the bottom of the projector



 

Solar / Vega Series

Software: Settings > Device preferences > About > Status > Serial number

Device: On a silver sticker on the bottom of the projector



 

Mars Series

 

 

Device: On a silver sticker on the bottom of the projector

 

Prizm Series

 

Device: On a silver sticker on the bottom of the projector

 

Soundbar

 

Device: On a silver sticker on the bottom of the soundbar