The Thunderbolt 3 downstream port can charge at up to 15W. If your connected devices aren’t charging, it may be due to an issue with the connected lap...

If a microSD card cannot be recognized by your laptop, the issue may be caused by the connected laptop, the microSD card, or the hub/dock.    Here a...

When you connect a monitor to the HDMI port of a hub/dock, and if the screen appears abnormal with colors like yellow, red, green, blue, etc., the iss...

The Thunderbolt 3 Dock’s Thunderbolt 3 downstream port supports up to 8K@30Hz resolution. If you cannot get your monitor working through this port, it...

When connected the monitor to the hub/dock's DP(HDMI) port, the display has images but no sound on a monitor. This issue may be caused by the c...

If your Ethernet connection consistently drops during video calls and meetings, the issue may lie with the connected laptop, the conferencing software...

If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock.    Here are some troubles...

When you connect a monitor to the hub/dock’s HDMI port with lower resolutions and refresh rates, the issue may be caused by the connected laptop, HDMI...

When you plug a 3.5mm audio device such as a headphone, headset, etc., into the hub/dock’s audio port, but no sound is heard from the audio device, th...

The maximum Ethernet speed for most of our devices is 1 Gbps. If you’re using the Ethernet port but the speed is slower than 1 Gbps, the issue may lie...