MyAnker FAQ's

Is my cable covered by the warranty if it was chewed by pets?
Unfortunately, it is not covered by the warranty. Please note damages resulting from misuse of products (including, but not limited to: falls, extreme...
Wed, 22 Feb, 2023 at 11:17 AM
Which cable connector type do I need?
This guide is designed to walk users through all of the basic cable connector types.   Anker mainly manufactures cables with combinations from these...
Wed, 22 Feb, 2023 at 11:14 AM
How long does it take to recharge the 622 Magnetic Battery?
It takes approximately 2.5 hours to recharge the 622 Magnetic Battery when using a 5V/2A or higher wall charger.      Normally, it is recommended to...
Wed, 22 Feb, 2023 at 10:08 AM
Anker 622 Magnetic Battery FAQ
Q1: Does 622 Magnetic Battery support pass-through charging? A1: Yes. You can recharge it while charging another device wirelessly.   Q2: Will my i...
Wed, 22 Feb, 2023 at 10:07 AM
Introduction to Anker 622 Magnetic Battery (MagGo)
Anker 622 Magnetic Battery is a 5000mAh Foldable Magnetic Wireless Portable Charger for the iPhone 13/12 Series.    Input: USB-C port: 5V = 2.4A R...
Wed, 22 Feb, 2023 at 10:07 AM
What do the LED indicators do on Anker 622 Magnetic Battery (MagGo)?
There are five indicators in total: one is a wireless charging indicator and the other four are battery level indicators.   The wireless cha...
Wed, 22 Feb, 2023 at 10:06 AM
What is the life expectancy of the battery?
After reaching 500 complete charge cycles (some lithium batteries may reach 300 cycles, which may be shortened by irregular use), their lifespan will ...
Wed, 22 Feb, 2023 at 10:03 AM
How to stay safe when charging phones?
How to find the right charger and cable for the battery? It’s best to tackle a problem at the source, and that’s no different when it comes to chargi...
Wed, 22 Feb, 2023 at 10:02 AM
Why does my Anker power bank have a smaller battery capacity than advertised?
Power banks normally output approximately 60%-70% of their capacity to the connected devices, and this is due to the fact approximately 30%-40% of the...
Wed, 22 Feb, 2023 at 10:01 AM
What is the optimal temperature when using Anker batteries?
The surrounding temperature when using the battery is recommended at 32°F to 113°F. The battery should not exceed 129°F.    We do not suggest using ...
Wed, 22 Feb, 2023 at 10:00 AM