If you encounter problems while using SmartTrack, please check the following:

1. An iPhone, iPad, or iPod touch must be running iOS 14.5 or later, or iPadOS 14.5 or later. Two-factor authentication must be enabled.
2. Find My must be enabled.
3. Bluetooth must be enabled.
4. Check that you have a strong connection to the internet via either Wi-Fi or cellular.
5. Location Services must be enabled at Settings > Privacy > Location Services.
6. To allow Precision Finding, and to see the most accurate location of your SmartTrack, turn on Location Access for Find My. Go to Settings > Privacy > Location Services, then scroll down and tap Find My. Turn on "While Using the App" or "While Using the App or Widgets." Then turn on Precise Location.