What should I do if I cannot find my SmartTrack Card/Link using my phone?
Modified on: Wed, 10 Dec, 2025 at 11:27 AM
If you cannot find your SmartTrack Card/Link using your phone, try the following troubleshooting steps:
If the SmartTrack Card/Link is out of the phone’s Bluetooth range, please walk around with the phone to reconnect it to the device.
Please keep the phone's Bluetooth enabled while you search for the SmartTrack Card/Link.
Enable the “Lost Mode” feature, so other users can contact you when they find your SmartTrack Card/Link.
If you have any other questions regarding the SmartTrack Card/Link, please don't hesitate to contact us for further assistance.
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