Q&A for X8
Modified on: Tue, 11 Nov, 2025 at 3:37 PM
| Question | Answer |
| What should I do if I can't find my Wi-Fi network? | - Make sure you are within range of your Wi-Fi router. - Make sure your Wi-Fi router is switched on. - Make sure your smartphone is connected to your Wi-Fi router. - If the SSID of your network is hidden, manually search for the hidden network you want to connect RoboVac to. |
| What should I do if I can't connect RoboVac to my Wi-Fi network? | 1. Make sure the Wi-Fi network name or the password you entered is correct. If it is incorrect, please try again. 2. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again. 3. If there are too many devices connected to your wireless router at once, disconnect a few devices and try again. 4. If the issue persists, press and hold the two buttons on the top of the RoboVac L80 to reset the Wi-Fi of RoboVac. After that, follow the instructions in the Eufy app to set up the Wi-Fi connection. |
| What should I do if RoboVac is offline? | 1. Make sure RoboVac is turned on and the WiFi indicator is steady on. 2. Please enter the Eufy app and wait for 5 seconds to see if RoboVac is back online. 3. Make sure your Wi-Fi router and phone work properly. 4. If the issue persists, press and hold the two buttons on the top of the RoboVac L80d to reset the Wi-Fi of RoboVac. After that, follow the instructions in the Eufy app to set up the Wi-Fi connection. |
| Where is it best to use RoboVac? | 1. Use only indoors and on dry surfaces. 2. For optimum performance. It is not recommended to use RoboVac on thick (total thickness over 26 mm /1.02 in) or plush carpets 3. Do not use it on very dark-colored floors or carpets. 4. Do not leave trailing cables as RoboVac may become entangled in them. 5. Do not use it on the carpets that have tassels, as the tassels may entangle RoboVac. |
| What is the lowest height RoboVac can pass under? | The lowest height RoboVac can pass under is 4.14 in/ 105 mm. |
| How does RoboVac navigate? | RoboVac uses Laser technology to navigate when cleaning. LDS Lidar on RoboVac rotates at a speed of 6 rv/s to scan its surroundings accurately measured by using the reflected laser from obstacles. |
| What's the BoostIQ™ feature? | The BoostIQ™ feature automatically increases the suction power if it detects stronger power is needed to ensure the best clean, which is ideal for cleaning thicker carpets and hard-to-clean messes. |
| How do I identify if RoboVac is using the BoostIQ™ feature? | RoboVac L80 is in the BoostIQ™ mode by default, which you can see on the display of the app. You can use the Eufy App to change the default suction power to Quiet or Standard or Turbo or Max mode. |
| How long will RoboVac clean after a full charge? | A fully-charged RoboVac will clean for approximately 150 minutes in Standard Suction Mode on hard floors. |
| How long does it take RoboVac to charge from 0-100%? | About 4-5 hours. |
| What do RoboVac's Wi-Fi status lights mean? | WIFI STATUS: Slowly flashing blue: Waiting for connection Rapidly flashing blue: Connecting with your wireless router Solid blue: Connected to your wireless router |
| What does the status light on the charging base indicate? | When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE. |
| My RoboVac cannot be activated. What can I do? | - Make sure RoboVac is connected to a power source. - Make sure the battery is fully charged. - If you still have trouble, reset the RoboVac.(refer to the "Using Your RoboVac > Reset the System" Suction in this manual) |
| What if RoboVac suddenly stops working? | - Check if RoboVac is trapped or stuck on an obstacle. - Check if the battery level is too low. - Try to restart the RoboVac. - If you still have trouble, reset the RoboVac.(refer to the "Using Your RoboVac > Reset the System" Suction in this manual) |
| What if RoboVac cannot return to the Charging Base? | - Please ensure that RoboVac is activated in the charging stand during use. - Place the Charging Base on a hard, level surface and against a wall. Remove objects within 1.6 ft/0.5 m to the left and right side and within 4.9 ft/1.5 m of the front of the Charging Base. - When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. - RoboVac may be stuck somewhere. Please refer to the Quick Start Guide or page 7 in the manual for important tips before use. - Clean the charging contact pins. Make sure the white power indicator on the charging base lights up. |
| What if RoboVac can't be charged? What should I do? | - Check if the indicator on the Charging Base lights up. If not, contact us to repair or replace the Charging Base. - Dust off the charging contact pins with a dry cloth. - Check if you can hear “Charging” when RoboVac is docked onto the Charging Base. If not, contact us to repair or replace the Charging Base. |
| What should I do if RoboVac does not clean according to the schedule I set? | - Make sure the scheduled time has been set correctly and the schedule has been enabled in the app. - Check if RoboVac’s power is too low to start cleaning. |
| Why has RoboVac's suction become weak? | - Check if any obstructions are blocking the suction inlet. - Empty the dust collector and clean the filters with a vacuum cleaner or a cleaning brush. - Replace the filter/brush to see if suction becomes stronger. - Check if the filters are wet due to water or other liquids on the floor. Air-dry the filters completely before use. |
| Why is RoboVac making a strange noise while in use? | 1. Clean brushes and tap the wheels to see whether they are stuck, and if necessary, remove any hair and debris from them. 2. Remove the rolling brush and brush guard and run RoboVac to see if the noise continues. If the noise does not disappear when you remove accessories, please contact us for more assistance. |
| What should I do if RoboVac's movements or travel path are abnormal? | - Clean the sensors on the bumper and on the bottom carefully with a dry cloth. - Shake/tap the bumper and wheels to see whether they are stuck, and if necessary, remove any hair and debris from them. - Try to restart the RoboVac. - Reset the RoboVac (refer to the "Using Your RoboVac > Reset the System" section in this manual). |
| What should I do if I don't want RoboVac to go to a specific place? | You can set the No-Go Zone function in the Eufy App. |
| Can I just let RoboVac clean a specific area? | Yes, you can use the Zone Clean function in the Eufy App. |
| What should I do if I hear the Voice Prompt, alarm or error, from the RoboVac? | Please open your EufyHome App and you will get the solutions for the alarms or errors. |
| What is the capacity of the dust box? | 600ml |
| Does this RoboVac work with boundary strips? | Yes, the RoboVac L80 works with boundary strips (Not included in the box). |
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