Applicable to:

RoboVac G30 Verge, RoboVac G35+, RoboVac LR30 Hybrid, RoboVac L35 Hybrid, RoboVac G20 Hybrid, RoboVac G20, RoboVac X8, RoboVac X8 Hybrid, RoboVac X8 Hybrid, RoboVac L70 Hybrid, RoboVac G30 Hybrid, RoboVac G10 Hybrid, RoboVac 25C, RoboVac 35C, RoboVac 15T, RoboVac 30C, eufy Clean L60 Hybrid SES, RoboVac 11S, RoboVac G40 Hybrid+, eufy Clean L50 SES, eufy Clean G50 Hybrid

Generally speaking, the RoboVac vacuum will not fall down stairs when working as it is equipped with three/four drop sensors that prevent RoboVac from tumbling down stairs or steep drops. Please refer to the following details：

Bounce Robovacs, G10, G20, LR20, LR30, L35, L50 series, and L60 series have three drop sensors that prevent RoboVacs from tumbling down stairs and steep drops. Please see the picture below showing the location of the three drop sensors.

Note: For G30/G40/L70/X8 series models, there are four drop sensors (please see the picture below).

For G+ series models, there are also four drop sensors (please see the picture below).

The drop sensors would not work effectively or at all in the following scenarios:

1. Drop sensors are dirty

2. Carpeted stairs

3. Extremely dark-colored floors

It is recommended to place a physical barrier to block off areas where RoboVac may potentially fall down, especially if that specific RoboVac model does not support either setting No-go Zones or using boundary strips. Also, please do not place the charging base near the stairs to avoid the risk of the RoboVac falling off the stairs during the recharging process.

For RoboVacs that work with boundary strips (such as RoboVac 30, 30C, 30C MAX, etc.), it is recommended to block off the stairs with Boundary Strips.

Additionally, please refer to the following link for detailed instructions on how to use the boundary strips.

How to use the Boundary Strips to block off RoboVac?

For L70, X8, LR20, LR30, L35 series, L50 series, and L60 series they support setting No-go Zones in the eufy Clean app. You can set up No-go Zones to block off the stairs. Please visit How to set up the No-go Zone/Virtual Boundary for X8/X8 Hybrid? for detailed instructions on how to set up the No-go Zone feature.

If your RoboVac falls downstairs, please refer to the following instructions to troubleshoot the issue.

What if my RoboVac fell down stairs